IHG Reservations Sales Specialist in Baguio City, Philippines


IHG (InterContinentalHotels Group) is one of the world's largest hotel companies and we are lookingfor people just like you to join our award winning team in Baguio!

Among our many brands, InterContinental Hotels and Resorts ,Kimpton Hotels, Hualuxe Hotels, Crowne Plaza , Hotel Indigo, HolidayInn , Holiday Inn Express , Even Hotels, Staybridge Suites, andCandlewood Suites, we have over 5,000 hotels in over 100 countries. Wewere recently named one of the top 100 employers byFortune Magazine and earned a perfect score of 100 percent on the Human Rights Campaign Foundation s 2017 Corporate Equality Index for the third consecutive year.

What's your passion? Whether you're into hiking, cooking, or photography, we're interested in YOU. At IHG, we employ peoplewho apply the same amount of care and passion to their jobs as they do theirhobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly andprofessional team.

As a Reservations Sales Specialist you will:

  • Answer inbound calls from IHG guests
  • Assist guests with reservations and other hotel related inquiries
  • Provide elite customer service to our guests while promoting/selling our hotels

Our reservations/contactcenter in Baguio is located at Camp John Hay (just beside the CAP Convention Center), Loakan Road, Baguio City, Philippines.

Keywords: Hotel,Hospitality, Call Center, Contact Center, Customer Service, Sales, Service


Ideally, the role willneed candidates with experience in customer service, call center, contactcenter, BPO, sales, and/or hotels, but we are still interested in you even if youdon't have experiences in these industries.

Some of our bestemployees came to IHG with no work history at all. We are looking for greatcommunicators who have the ability to quickly build relationships withour guests. We are looking for candidates with strong interpersonal andcustomer service skills, excellent verbal communication skills, and theability to quickly navigate web pages. You must be at least 18 year old to apply and able to work on rotatingshifts, holidays, and weekends.


  • 30 days leave credits (15 days convertible to cash)
  • Regularization of employment after 3 months
  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Accident Insurance
  • Hotel discounts worldwide for you and your family and friends
  • Incentive programs
  • Global recognition programs
  • Global career opportunities, training, and Room to Grow opportunities
  • And much more!

Job: Call Centre

Location: Philippines-Baguio City

Requisition ID: BAG000157