IHG Catering Sales Manager - InterContinental Stephen F. Austin Hotel in Austin, Texas

Description:

Do you see yourself as a Catering Sales Manager?

What's your passion? Whether you're into chess, shopping or farming, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. This position will manage and coordinate all conferences, meetings, group functions and group activities booked through the sales department.

FINANCIAL RETURNS

  • Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside sales efforts to secure business for the hotel to ensure that catering revenue goals are met or exceeded. Actively prospect and qualify new business.

  • Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.

PEOPLE

  • Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.

  • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.

  • Interact with outside contacts:

  • Guests – to ensure their total satisfaction

  • Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new business

  • Other contacts as needed (Professional organizations, community groups)

GUEST EXPERIENCE

  • Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotels standards. Ensure deficiencies are corrected by appropriate personnel.

  • Welcome group contact upon arrival at function and ensure guest satisfaction.

  • Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures

  • Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.

RESPONSIBLE BUSINESS

  • Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.

  • Perform other duties as assigned.

  • Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.

  • Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines.

  • Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.

  • May assist in developing and implement sales actions plan as assigned. May also participate in the annual budgeting and planning process.

  • May assist client in menu planning. May coordinate food, beverage, table arrangements and decorations with Banquet Department.

Qualifications

You must have some College plus 2 years sales and catering Hotel experience, or equivalent combination of education and experience. Knowledge of hotel and food & beverage operations preferred. Must speak fluent English.

Other languages preferred.

You need the ability to travel to attend workshops, trade shows, conventions, etc. You may be required to work nights, weekends, and/or holidays. Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local or state government agency, is also necessary.

In return we'll give you a competitive financial and benefits package which includes free shift meals, healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer Minorities / Females / Disabled / Veterans

Job: Hotel General Management

Location: TX-Austin

Requisition ID: R133833