IHG Reservations Manager - Crowne Plaza Auckland in Auckland, New Zealand


At Crowne Plaza ® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Join us as a Reservations Manager in Crowne Plaza Auckland . You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can run the day-to-day operations of the Reservations Department assisting to drive the operational plans to meet Hotel sales targets.

Reporting to the Front Office Manager and indirectly into our Revenue Manager, as a Reservations Manager your key responsibilities will be:

  • Ensure smooth running of the day to day operations for the Reservations Department

  • Demonstrate understanding of online distribution and rate yielding

  • Maintain the reservations system by recording reservations

  • Process amendments to reservations such as extensions, early departures

  • Process special billing arrangements for groups and conventions

  • Recommend and implement actions and ideas to boost hotel's room revenue

  • Monitor reservation levels and inform Managers of current and future occupancy rates

  • Prepare reservation sales reports and other reports to travel agents and business partners as requested and supervise and train team members to provide exceptional customer service at all times

  • Understand the booking channels and identify areas in which need improvement

  • Provide training support and guidance to the Reservations Department

  • Willingness to assist in other departments as and when required


Ideally, you'll have a minimum 3 years of experience in a front office and/or reservations position, preferably with at least 1 year of supervisory/management experience and a relevant school/college qualification will be to your advantage.

You'll have excellent communication and interpersonal skills, enthusiasm to work as a team to provide a high level of service to all guests of different nationalities and able to work shifts, weekends and/or public holidays.

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including a free duty meal, a laundered uniform, discounted car parking, access to discounts off health insurance and hotel discounts worldwide and the chance to work with a great team of people . What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG ® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com at http://www.ihg.jobs/

Job: Central Reservations

Location: New Zealand-Auckland

Requisition ID: AUC000993